Factors To Consider About Investing In Conversational AI Programs

Technology Blog

There are many pieces of software that your business may benefit from utilizing. However, many business owners are not very well-informed when it concerns the various pieces of software that they may need to purchase or license. In particular, business owners will often overlook the need to invest conversational AI programs.

This Software Can Help You To Provide Affordable Customer Support

A key way that your business may want to use conversational AI is as a supplement to your customer service department. These programs can be extremely effective at answering the more basic questions that your customers may need to be addressed. In situations where the customer has a question that the AI program is unable to address, the software is able to automatically direct the customer to an employee that will be able to provide them with the answers or service that they require. For this reason, it should be noted that these programs will generally be unsuited to serve as a replacement for your entire customer service department or staff.

Conversational AI Programs Can Be Customized To Your Business's Particular Needs

A routine reason for individuals to avoid investing in conversational AI programs is that they assume these programs will not be practical for their businesses due to having a heavy reliance on jargon or other complications. However, it is possible for this software to be configured to the particular needs of a wide variety of businesses. For example, it is possible for these systems to be outfitted with a variety of lexicons and dictionaries so that the program will be able to interpret its conversations with customers and clients. There may be an additional fee for this type of customization, but it will be a small price to pay for the efficiency and service gains that it can provide.

These Programs Have Security Safeguards For Any Sensitive Information These Systems May Store

Fears about hackers compromising sensitive data is a key concern for many businesses that rely on sophisticated computer networks, websites or other connections to the internet. As a result, these individuals may assume that conversational AI programs will represent an additional security threat. However, these systems are protected with a series of security measures, such as encryption, that are designed to keep any sensitive data as secure as possible. Additionally, you can configure these systems so that it will not recognize or store sensitive information, but this will greatly limit the capabilities of these systems. 


11 October 2017

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